Reviews

I had a list of "needed work" from the dealership based on mileage alone. Instead of just proceeding, I decided to take the RAV4 to Audrey's to have a full inspection. Received a detailed written report as well as a verbal walk-through and full explanation. In the end, the only needed work was a fuel filter and a wheel alignment.

Thank you, Penny, for taking the time to share your experience! We’re so glad you brought your RAV4 to Audrey’s for an inspection and that our team could provide you with a detailed report and clear explanations. Our goal is always to help our customers understand what their vehicle truly needs, without recommending unnecessary repairs. We appreciate your trust in us and look forward to helping you keep your vehicle running safely and smoothly for years to come! — The Team at Audrey’s Auto Repair - NAPA AUTOPRO

- Audrey's Auto Repair Ltd

Exceptional, accommodating service. I blew my engine just outside S'toon & Aubrey's fit me in and was able to assess the situation same day. They were patient & kept my car on their lot while transportation was arranged back to Regina (1.5 weeks). Grateful for their help!

Thank you, Doug, for the kind words and thoughtful review! We’re glad we could help assess the situation the same day and accommodate your vehicle while you arranged transportation back to Regina. We understand how stressful an unexpected breakdown can be, especially when you’re away from home, and we were happy to help make things a little easier. We appreciate your trust in Audrey’s Auto Repair - NAPA AUTOPRO and wish you all the best!

- Audrey's Auto Repair Ltd

Thank you, Kevin! We really appreciate the 5-star review. We’re glad you were happy with the pricing and the service on your brakes and oil change. Thanks for choosing Audrey’s Auto Repair — we truly appreciate your business!

- Audrey's Auto Repair Ltd

✅️ Service inquiries/results available over text for those of us who are phone shy. ✅️ Worked with me to make sure I would have my car back in time for other required driving. ✅️ As a woman inexperienced with car maintenance, having Audrey herself come out and explain the technician's findings in detail, including which repairs were most critical and which ones could wait, was such a welcome personal touch. Thanks Team Audrey!!

Thank you so much, Danielle! We’re so glad we could make the experience comfortable and straightforward for you. We’re happy to explain what we find, help prioritize what needs attention now versus what can wait, and keep communication convenient by text when that works best. We truly appreciate your trust and kind words. Thanks for choosing Audrey’s Auto Repair! 😊🔧

- Audrey's Auto Repair Ltd

We are very pleased with the outstanding job. The more we examine the vehicle the more impressed we are.

Shan, thank you for the wonderful feedback! We’re thrilled you’re increasingly impressed with the quality of our work. We truly appreciate your trust and look forward to serving you again.

- Audrey's Auto Repair Ltd

This is my first experience with Audrey’s Automotive. I chose them because of their reputation for honesty and fine work. Audrey’s did a complete engine removal and replacement on my Subaru Legacy. Her and her team of experts did an incredible amount of work, but even more impressive is the fact that everything ran perfectly after this complex job was completed. I did not have to go back multiple times to fix little things that weren’t working correctly. Kudos to Denden for superior workmanship. Additional work performed was rear strut replacement, differential pinion seal replacement and complete fluids change. I would not hesitate to recommend Audrey’s. It was a truly outstanding experience from the initial booking to the final payment. I feel like I’m driving a brand-new car!

Thank you so much, Clive, for taking the time to share such an exceptional review! We’re absolutely thrilled to hear that your first experience with Audrey’s Automotive was such a positive one. An engine removal and replacement is a major job, and knowing that everything worked perfectly right from the start means a great deal to our entire team. We’ll be sure to pass your kind words along to Denden — he’ll be especially proud to hear your praise for his workmanship. We truly appreciate your trust in us, your recognition of the whole team, and your recommendation. Most of all, we’re delighted to know your Subaru Legacy is running so well that it feels like you’re driving a brand-new car! Thank you again, Clive. It was a pleasure looking after your Subaru, and we look forward to seeing you again whenever you need us. 🚗🔧

- Audrey's Auto Repair Ltd

Car not ready until the next day but ended up being better 4 me d/t my work scheduling conflicts. I would rather also wait as well so that job is done correctly and not rushed. I’ve been a customer 4 many years

Thank you so much for the 5-star review and for being a loyal customer for so many years! ⭐⭐⭐⭐⭐ We truly appreciate your understanding and are glad the timing worked out better with your work schedule. We take pride in doing the job properly rather than rushing the repair, so your vehicle is safe and the work is done right. Thank you again for continuing to trust our team with your vehicle! We really appreciate your business.

- Audrey's Auto Repair Ltd

Thank you for the 5-star rating Aaron! We truly appreciate your support and choosing Audrey’s Auto Repair – NAPA AUTOPRO. We look forward to seeing you again!

- Audrey's Auto Repair Ltd

I initially booked my VW Tiguan in for an oil change (special offer on of no labor charges) and a repair on the hood latch that kept popping open, worse when the weather was warmer. First bill was just about $500 and told that the hood latch just needed greasing. I picked the car up, drove home and the hood popped up again just before I got home. I took the car back, explained to the service advisor and the mechanic what I thought was the issue, the latch cable wasn’t returning as far as it should and securing the hood. The mechanic diagnosed a new latch was needed, despite my thoughts that this wasn’t the problem. I was quoted $600 to install a new latch. The car was booked in and I took it in the day before the scheduled date. I then received a text on the day of the repair saying that the service advisor had forgot to order the new latch… I drove to the shop and expressed my disappointment with the overall service with Audrey. She was very apologetic, expressed a real interest when I showed her what I thought was the issue and agreed with my diagnosis. She assured me that she would look at the car and diagnose it correctly once the front bumper was removed and also compensate me for the wasted trips to her shop and the excessive charges for not fixing the initial problem. Today I picked the car up, the hood latch is in fact still good and the cables that release the hood latch were adjusted correctly. My initial thoughts weren’t great about the service but after talking to Audrey personally and seeing that she cares and is eager to get a job done well and efficiently I would certainly consider using their services again. Worth bearing in mind that if there are any concerns with charges or service with Audrey’s it should always be bought to the owner herself as she is always looking for customer satisfaction and reasonable charges.

Thank you, Lee, for sharing your detailed experience with us. We apologize for the mix-up and the inconvenience caused. Your feedback is valuable, and we'll use it to improve our services. It's great to hear that I (Audrey) was able to address your concerns personally and ensure a satisfactory resolution. We all appreciate your consideration for a future visit. Please don't hesitate to reach out if you need any further assistance.

- Audrey's Auto Repair Ltd

Service was great as always! Staff are so pleasant to deal with and they explain everything clearly, no nasty surprises when it comes to paying the bill!

Thank you for your kind words, Debby! We're thrilled to hear that you always have a great experience with us. Providing clear explanations and excellent service is what we strive for. We appreciate your continued support and look forward to serving you again soon!

- Audrey's Auto Repair Ltd
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